Frequently Asked Questions
Everything you need to know about your Rylee + Cru order.
How long will it take for my order to ship?
Orders are typically processed and shipped within 2-3 business days. During peak season or collection launches, processing may take up to 5 business days.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that clearance items are final sale.
How do I know what size to order for my child?
Our clothing generally runs true to size, but we recommend checking our detailed size guide located on each product page for specific measurements.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How should I care for my Rylee + Cru garments?
To maintain the quality of our hand-dyed fabrics, we recommend machine washing on a cold, gentle cycle and tumbling dry on low or hanging to dry.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. Therefore, we are unable to make changes or cancellations.